Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you and PostNet Denver CO149 — that's us, Mike Bannoura's shop at 1312 17th Street in downtown Denver, CO 80202. When we say "PostNet Denver," "we," or "us," we mean this specific franchise location. When we say "you" or "Customer," we mean anyone who visits our website, walks into our store, or places an order with us.

Here's the short version: by using postnetdenver.com, creating an account, or ordering from us, you're agreeing to these Terms. Not comfortable with them? No hard feelings — but please don't use our site or services in that case.

One more thing — some services (like mailbox rentals) have their own separate agreements you'll sign when you set them up. Those terms work alongside these, not instead of them.

2. Services

We're an independently owned PostNet franchise — part of the PostNet International Franchise Corporation family, but locally owned and operated by Mike Bannoura right here in downtown Denver since 2009. We do a lot. Here's the full list of what we offer both in-store and through this website:

• Digital printing and copying — business cards, flyers, brochures, booklets, NCR forms, postcards, posters, you name it
• Wide format printing on our HP Latex and UV printers (banners, yard signs, trade show displays, vehicle wraps, wall graphics)
• Graphic design and layout — whether you need a logo from scratch or just want us to clean up your Word doc
• Custom apparel: t-shirts, hats, polos, promotional products
• 3D printing for prototypes, models, and custom parts
• Binding and finishing — spiral, coil, perfect binding, hardcover, lamination, mounting, folding, cutting
• Shipping through FedEx, UPS, DHL, and USPS (we compare rates across all four)
• Mailbox rentals with a real street address on 17th Street, plus virtual mailbox services through Anytime Mailbox
• Direct mail campaigns — Every Door Direct Mail (EDDM), bulk mail, addressed mailers
• Professional packing and custom crating for fragile or oversized items

What's available on any given day depends on equipment schedules, material stock, and production load. We do our best to keep everything running, but we reserve the right to adjust, pause, or discontinue services when we need to. If something on the site is temporarily unavailable, just call us — we'll let you know what's going on.

3. Account Registration

Want to track orders, save designs, or reorder with one click? Create an account. You can sign up with your email or use your Google account to log in. (We use Supabase for authentication — your password is encrypted and we never see it in plain text.)

Pretty straightforward stuff, but by creating an account you're agreeing to:

• Give us real, accurate information — we need it to get your orders right and reach you if there's a question
• Keep your info up to date (moved offices? changed your phone number? update your account)
• Keep your login to yourself — don't share your password or let someone else use your account
• Take responsibility for whatever happens under your login, because we have no way to tell if it's really you
• Let us know right away at co149@postnet.com if you think someone else got into your account

If an account is being used for fraud, violating these Terms, or has been sitting idle for a long time, we may shut it down. And if you want to delete your account entirely, just email us and we'll take care of it.

4. Ordering & Production

You can place an order on this website, call us at (303) 595-0500, send an email to co149@postnet.com, or just walk into the shop on 17th Street. However you do it, submitting an order is an offer to buy — not a guarantee that we'll accept it. (We almost always do, but we reserve the right to decline.)

Order Confirmation:Your order isn't officially accepted until we confirm it by email or start production. That automated receipt you get right after checkout? That's just an acknowledgment — not a commitment to produce the job.

Proofing:For most print jobs, we'll send you a digital proof before we hit "go." This is your chance to check everything — spelling, phone numbers, layout, colors, all of it. Look at it carefully. We've seen customers approve proofs with the wrong phone number on 5,000 business cards, and at that point there's nothing we can do. Once you approve a proof, we're not liable for errors that were in the approved file.

Turnaround Times:The clock starts after you approve the proof and we receive payment — not when you place the order. Turnaround estimates are our best guess based on current production load, but they're not guaranteed. A 500-piece brochure order might take 3 days; a 10,000-piece perfect-bound booklet run will take longer. Need it faster? Ask about rush production. We can usually accommodate it for an extra fee.

Quantity Variations: This is standard across the printing industry — the final count on your print job may be up to 10% over or under what you ordered. We charge for what we actually produce. So if you order 1,000 postcards and we deliver 1,040, you pay for 1,040.

Color Accuracy:We run calibrated presses and hold ourselves to high color standards on every job. That said, your laptop screen, your phone, and our printer all render color differently — that's just physics. We can't guarantee that what you see on your monitor is exactly what comes off the press. If you need a dead-on color match (say, for a corporate brand color), request a hard copy proof or come in for a press check. We're happy to do either.

5. File Uploads & Content

Customers send us everything — PDFs, Illustrator files, Photoshop documents, Word files, PowerPoint decks, even photos taken on a phone. Whatever you upload or bring in on a USB drive, you're telling us that:

• It's yours, or you have proper permission to print and distribute it (this comes up a lot with logos and stock photos — make sure you have the rights)
• It doesn't step on anyone else's copyrights, trademarks, or intellectual property
• There's nothing illegal, defamatory, or obscene in the content
• Everything in the file complies with federal, state, and local law

Look, we're printers — not lawyers. We don't screen every file for legal compliance, and printing your job doesn't mean we endorse what's in it. But if something clearly crosses a line (counterfeiting, hate speech, copyrighted material you obviously don't have rights to), we'll decline the job. That's our call to make.

As for your files: we store them securely and only use them to produce your order. We keep files on hand after your job is done so you can easily reorder — say you need another batch of those business cards six months from now. That said, we don't promise to keep files forever. Always keep your own backups. If you lose the only copy of your logo and it was only on our server, we might have it, but we might not.

6. Pricing & Payment

Pricing:Everything on our site is priced in U.S. dollars. Prices don't include sales tax, shipping, or extra finishing options (like lamination or foil) unless the listing specifically says so. We update prices regularly and try to keep them accurate, but mistakes happen. If we catch a pricing error after you order, we'll reach out — and if we can't honor the listed price, we'll cancel the order and refund you in full. No one gets charged the wrong amount.

Payment Methods: Online orders go through Stripe — credit cards, debit cards, the usual. If you come into the store, we also take cash and checks. When you enter a card on our website, Stripe handles the transaction directly. We never see or store your full card number.

Payment Timing:Website orders are charged at checkout. Bigger jobs or custom quotes? We typically ask for a 50% deposit before we start production, with the balance due when the job is finished. Either way, we won't release your order until it's paid in full. (We've been burned on that one before — no exceptions.)

Sales Tax:Colorado state tax and Denver city tax get added to your order total — that's the law. If you're tax-exempt (nonprofits, resellers, etc.), send us your valid Colorado sales tax exemption certificate before you place the order. We can't apply the exemption retroactively.

7. Refunds & Returns

Here's the thing about custom printing: once we've printed 500 business cards with your name on them, we can't resell those to someone else. That's why all sales are final after production starts. No refunds. But we stand behind our work — if something goes wrong on our end, we'll make it right.

Defective Products:Got your order and something doesn't look right? Maybe the colors are way off, or a page is misaligned, or the binding is falling apart. Contact us within 7 business days. Send photos showing the problem, and we'll evaluate it. If the defect is on us — for instance, if you ordered 500 business cards and we printed the wrong Pantone color — we'll reprint the entire order at no charge. We've been doing this for over 17 years, and our reputation matters more than one reprint.

Customer Errors:This is the part nobody likes to hear: if the mistake was in your file, we can't cover it. Typos in the approved proof? An outdated logo you accidentally sent us? The wrong phone number on 2,000 postcards? We feel for you — genuinely — but that's on the customer. That's why we send proofs. Check them carefully.

Order Cancellations:Want to cancel? No problem, as long as we haven't started printing yet. Once your job is on the press or the cutter is running, it's too late. At that point, all sales are final.

Shipping Damage:This one's frustrating for everyone. If your package arrives crushed or water-damaged, contact us within 48 hours. Don't throw away the box or packaging — carriers require it for claims. We'll file the claim with FedEx, UPS, or whoever shipped it, and we'll work on getting your order replaced as fast as we can.

8. Shipping Terms

We ship through FedEx, UPS, DHL, and USPS — all four major carriers, right from our store on 17th Street. Rates depend on the usual: size, weight, where it's going, and how fast you need it there. We compare rates across carriers so you can pick the best deal. Sometimes USPS Priority is half the price of FedEx Ground for the same box. Sometimes it's the opposite. We'll show you the options.

Risk of Loss:Once we hand your package to the carrier and get a receipt, it's in their hands — literally. If FedEx loses it in Memphis or UPS drops it on a rainy dock, that's between you and the carrier. We'll help you file the claim (we do it all the time), but legally, the risk transfers when the carrier takes possession.

Shipping Insurance:We offer InsureShield protection, which covers loss, damage, and even porch piracy up to the declared value. Standard carrier liability? It's shockingly low — $100 for most FedEx shipments, sometimes less for USPS. If you're shipping a $3,000 set of framed prints or an irreplaceable family heirloom, spend the extra few dollars on insurance. We've seen too many heartbreaking claims where the carrier pays out $100 on a $2,000 item.

Delivery Estimates:When UPS says "2 business days," that's UPS's promise, not ours. We can't control snowstorms in Chicago, holiday backlogs, or the occasional truck breakdown. If you paid for a guaranteed service and the carrier misses the window, the carrier's own money-back guarantee applies — and we'll help you request the refund.

International Shipping:Shipping overseas? Customs duties, import taxes, and brokerage fees are paid by the receiver — they're not included in our rates and we can't predict them in advance. We'll prepare all the customs paperwork for you, but we can't control how long customs takes in any given country. Shipping to Canada? Usually smooth. Brazil? Budget extra time.

9. Mailbox Rental Terms

Renting a mailbox gives you a real street address at 1312 17th Street in downtown Denver — not a P.O. box. Mailbox services are governed by a separate Mailbox Rental Agreement you'll sign when you set up the box. If you go with our virtual mailbox option (through Anytime Mailbox), their terms apply too.

USPS Form 1583:This is a federal requirement, not just our policy. Every private mailbox holder has to fill out USPS Form 1583 and show two valid IDs. We can't accept a single piece of mail for you until the form is completed and filed. No exceptions — the USPS is strict about this one.

Rental Payments:You pay in advance — monthly, quarterly, semi-annually, or annually. If payment lapses, we'll hold your mail, but we can't hold it indefinitely. Fall too far behind and the mailbox gets forfeited. Rental fees are non-refundable for the period you've already paid for (so if you pay for six months and decide to cancel after two, there's no refund on the remaining four).

Mail Forwarding:Need your mail sent somewhere else? We can forward it for a per-piece fee. Make sure the forwarding address you give us is accurate — if mail gets returned or lost because of a bad address, that's not on us.

Package Receiving: We take in packages from FedEx, UPS, USPS, DHL, Amazon — all of them. Most packages are included in your rental. Really large or heavy packages (or ones requiring signatures) may carry a small receiving fee. And please pick up your packages within 14 days. After that, we may send them back to the sender to free up space.

10. Intellectual Property

Our Content:The text, images, graphics, logos, and overall design of this website belong to PostNet Denver CO149 or PostNet International Franchise Corporation. The PostNet name and logo are registered trademarks. Don't copy or reuse our website content without written permission. (This should go without saying, but people have tried.)

Your Content:Your files are your files. When you send us a logo, a brochure layout, or a photo — you own it, and you keep owning it. By sending it to us, you're just giving us permission to use it for your order. That's it. We won't use your designs for anything else.

Design Services:If our designer creates something original for you — a new logo, a brochure layout from scratch, a trade show banner design — it becomes yours once you pay for it in full. We might keep a copy in our portfolio (it's good for business), but if you'd rather we didn't, just let us know in writing and we'll remove it.

Third-Party Tools:We offer Canva integration on our website so you can design online. When you use Canva through our site, you're also subject to Canva's terms of service. We can't control what Canva does with designs created on their platform, so review their terms if you're concerned.

11. Limitation of Liability

This is the part our lawyer insists stays in all caps. Here goes:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSTNET DENVER CO149, ITS OWNER MIKE BANNOURA, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THAT INCLUDES LOST PROFITS, LOST REVENUE, LOST DATA, MISSED BUSINESS OPPORTUNITIES, OR DAMAGE TO YOUR REPUTATION — REGARDLESS OF THE LEGAL THEORY.

IN PLAIN ENGLISH: IF WE MESS UP YOUR PRINT JOB AND IT COSTS YOU A BIG CLIENT, WE'RE RESPONSIBLE FOR REPRINTING THE JOB — NOT FOR THE VALUE OF THE CLIENT YOU LOST. OUR LIABILITY ON ANY ORDER TOPS OUT AT WHAT YOU PAID US FOR THAT ORDER. FOR ANYTHING ELSE RELATED TO THE WEBSITE OR OUR SERVICES GENERALLY, IT'S CAPPED AT $100 OR WHATEVER YOU'VE PAID US IN THE LAST 12 MONTHS, WHICHEVER IS MORE.

We're also not responsible for things genuinely beyond our control: blizzards knocking out power on Colfax, internet outages, paper supply shortages (happened during COVID — more than once), carrier delays during holiday rush, or anything else that falls into the "act of God" category.

OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DON'T MAKE WARRANTIES BEYOND WHAT'S EXPLICITLY STATED IN THESE TERMS — NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Indemnification

If you send us content that gets us sued — say, a design that infringes on someone's trademark, or copyrighted photos you didn't have rights to — you're on the hook for that. You agree to cover PostNet Denver CO149, its owner, employees, and affiliates against any claims, damages, losses, costs, and legal fees that come from: (a) your use of our services or website; (b) content you gave us to print; (c) you breaking these Terms; (d) you breaking any applicable law; or (e) a dispute between you and someone else that involves our services.

We get it — that sounds harsh. But we're printing what you give us. If what you give us creates a legal problem, the responsibility has to sit with the person who created or supplied the content.

13. Termination

We can suspend or close your account at any time if there's a good reason — things like violating these Terms, fraudulent orders, being abusive toward our staff, or not paying your bills. In extreme cases, we may do it without notice. We've only had to do this a handful of times in 17 years. Don't be one of them.

If your account gets terminated, you lose access to the website immediately. But certain parts of these Terms keep going — things like liability limits, indemnification, and IP provisions survive even after the account is gone.

14. Governing Law

These Terms follow Colorado law. If a legal dispute ever arises (and in 17 years, one hasn't), it goes to state or federal court in the City and County of Denver. By using our services, you agree to that jurisdiction. We're a Denver business, our store is in Denver, and Denver courts are where any disputes get resolved.

Dispute Resolution:Before anyone calls a lawyer, let's try talking first. Email us at co149@postnet.com or come into the store. We'll try to work it out through a conversation within 30 days. In our experience, most problems are just misunderstandings that get resolved with a five-minute phone call. If we genuinely can't come to an agreement, then either party can pursue legal action through the courts.

15. Changes to Terms

We may update these Terms from time to time — usually when we add a new service, when a law changes, or when we realize something wasn't clear enough. When we do, we'll update the "Last Updated" date at the top. If it's a big change (like a new refund policy), we'll send an email to registered account holders. Otherwise, the updated version takes effect as soon as it's posted. Using our site after a change means you accept the new Terms.

16. Contact Information

Got questions? Don't try to interpret legal language on your own — just ask us. We're real people, and we're happy to explain anything in plain English: